Our confidentiality policy for parents and carers

Basic principles

At SSIASS, we understand that you need to know that:

  • We respect your right to privacy
  • You can speak to us, email us or write to us, in complete confidence
  • No-one outside our service will know that you have contacted us.
  • Children and young people have the legal right to our support without the consent or knowledge of their parents.
  • We will never communicate with anyone outside of SSIASS about your contact with us unless you give your permission for us to do so. In these circumstances we will always request your verbal consent before speaking to anyone.
  • The only time that we will share information with other agencies would be if we become aware that a child or young person or someone else may be at risk of serious harm or we are legally required to do so by the police or courts. (Safeguarding Policy (DFE 2013)). We will always discuss this with you first.

What happens when you contact Surrey SEND Information, Advice and Support Service?

  • We will explain our Confidentiality Policy to you, when you first make contact with us.
  • You can refer yourself to our service; you do not need to tell anyone else you have contacted us.
  • We will not tell anyone outside of our service that you have been in touch; you can talk to us or email us privately.
  • We will ask you for your contact details so that we can open a confidential file on our database for you. We will still give you information, advice and support even if you don’t want to tell us your details.
  • We will ensure that our database is password protected, and that only SSIASS team know the password.
  • We will be the only people who can see your SSIASS file. Any paper files are stored in a locked filing cabinet and only our staff members have a key.
  • We will not tell anyone about what is in these files without your permission.
  • Where you have given permission or have asked us to share information with someone outside of SSIASS we will make a note on your Registration Form of the name of that person and the date you gave us your permission.
  • We have a responsibility to keep your information confidential in line with the rules of the Data Protection Act 1998.

What happens when you contact SSIASS?

  • Staff will explain our Confidentiality Policy to you, when you first make contact with us
  • You can contact us yourself without being sent to us by anyone. You do not have to tell anybody else that you have called us
  • We will not tell anyone outside the service that you have been in touch; you can talk to us or email us privately
  • We will ask you for your contact details so that we can open a private file on our database for you
  • Our electronic database is password protected; only the SSIASS team know the password
  • We will be the only people who can see your SSIASS file.  Any paper files are stored in a locked filing cabinet and only our staff members have a key
  • We have a responsibility to you under the Data Protection Act 1998
  • If you want us to speak to someone else on your behalf or want us to share the information you have given us with someone who can also help support or advise you.  We will do so but only with your permission and we will make a note that you have given us permission to do this on you file.

The only time we will share any information about you without your permission is when we must do so as part of the laws on safeguarding and child protection.