At SEND Advice Surrey, we understand that you need to know that:
- We respect your right to privacy
- You can speak to us, write or email us, in complete confidence
- You can contact us directly
- No-one outside our team will know that you have contacted us
- As a child or young person you have the right to our support without the permission or knowledge of your parents or carers or anyone else.
- We will not talk with anyone outside of SEND Advice Surrey about our work with you or the information you give us unless you tell us we can.
- The only time that we will share information with other people is if we find out that you or someone else may be at risk of serious harm or we are ordered to do so by the police or courts. We will only speak to people who need to know the information. We will always discuss this with you first.
What happens when you contact SEND Advice Surrey?
- Staff will explain our Confidentiality Policy to you, when you first make contact with us
- You can contact us yourself without being sent to us by anyone. You do not have to tell anybody else that you have called us
- We will not tell anyone outside the service that you have been in touch; you can talk to us or email us privately
- We will ask you for your contact details so that we can open a private file on our database for you
- Our electronic database is password protected; only the SEND Advice Surrey team know the password
- We will be the only people who can see your SEND Advice Surrey file. Any paper files are stored in a locked filing cabinet and only our staff members have a key
- We have a responsibility to you under the Data Protection Act 1998
- If you want us to speak to someone else on your behalf or want us to share the information you have given us with someone who can also help support or advise you. We will do so but only with your permission and we will make a note that you have given us permission to do this on you file.
The only time we will share any information about you without your permission is when we must do so as part of the laws on safeguarding and child protection.