Impartiality policy for children and young people

Basic Principles

At SEND Advice Surrey we understand that you need to know that:

  • We are not controlled by the Local Authority. Our service supports and gives information and advice to children and young people with Special Educational Needs and Disabilities (SEND)
  • Our office building has ground floor meeting rooms, stairs and lifts to other floors and is wheel chairs friendly
  • For privacy we do not sit near the Local Authority Special Educational Needs Team (LA), the Clinical Commissioning Group, schools and other SEND agencies
  • The information we give you will be fair and can include all your available choices
  • The information and advice we provide to you will help you to decide for yourself what is important to you and what is important for you
  • The support we offer will help you to deal more comfortably with the people who work with you
  • If you are a child or young person we can support you separately from your parent or carer if you prefer
  • You can contact us in complete confidence and privacy in 3 ways (see our Confidentiality and Privacy Policy):

Our helpline number: 01737 737300
Email us at:
Write to us at: SEND Advice Surrey, 3rd Floor, Consort House, Queensway, Redhill, RH11YB

How do we show that we are ‘Fair’?

  • SEND Advice Surrey offers an ‘arm’s length’ service working to national Quality Standards approved by the Department for Education:
    • Arm’s length means that we are able to act, and are seen to act, independently, impartially and confidentially with no unnecessary influence or control from the local authority, the local clinical commissioning group or any other organisation or individual
    • Impartial means that we are not biased towards or influenced by any particular party, point of view or policy, including local authorities, schools, education ideologies and campaigns.  We do not give priority to any particular impairment, disability or special educational need over another
    • Information, Advice and Support that we offer is based on the Law and the SEND Code of Practice. We provide unbiased information and advice about the Local Authority’s policies and procedures
  • We have our own identity with our own logo and style which is separate from other Local Authority services
  • Our service is separate from all other Local Authority functions
  • We are located in a Surrey Building separate from other Local Authority Special Educational Needs teams.